Welcome to Upsell Funnel Engine's help desk! 🤗
We've curated almost all the possible doubts and answers you are looking for. If you can't find what you're looking for, please contact us via the following ways.
✉️ E-mail us at support@helixo.co
💬 Chat with us inside the app (~30 seconds response time during our office hours)
⏰ Office hours: 9 AM - 11 PM Indian Standard Time
Things need to know
Important information needs to know while using the UFE app.
Multiple upsell apps and theme support?
.png%3Ftable%3Dblock%26id%3D88a4facb-134e-4ecb-b8e5-b81b11e61e3d%26cache%3Dv2&w=1080&q=75)
Pricing & BillingUFE Pricing Plans
.png%3Ftable%3Dblock%26id%3D98a6021f-cb7b-4564-a34e-e716002a8227%26cache%3Dv2&w=1080&q=75)
Multi-Language SupportShopify multi-currency support?
.png%3Ftable%3Dblock%26id%3D97eaef71-5fb2-45f2-ba90-b1b2674c1db2%26cache%3Dv2&w=1080&q=75)
Mistakes to avoid
.png%3Ftable%3Dblock%26id%3Dbda5b538-543f-4da0-b2a6-b0ed1b46b89f%26cache%3Dv2&w=1080&q=75)
Why UFE?
.png%3Ftable%3Dblock%26id%3De0bdd136-27da-464b-9c87-bd5136eba6a5%26cache%3Dv2&w=1080&q=75)
Getting Started
Beginner Friendly articles that are aimed to get a basic understanding for merchants who are new to the upselling, cross-selling, and funnels world.
What is ..
Upsell vs Cross-Sell?What is a Funnel?
What is a widget?
What is a downsell?
What's a Split test (A/B test), how to use it effectively?
What's a funnel trigger?
What is a Shopify draft order?
.png%3Ftable%3Dblock%26id%3D927fe82a-c8d8-4ca4-921f-2a487d4f211d%26cache%3Dv2&w=1080&q=75)
Everything about Popup vs in-page vs FloatingPick the Perfect Upsell/Cross-Sell Template for Your Goal!
Troubleshooting
These articles help you to troubleshoot the issues related to the Upsell Funnel Engine (UFE) Funnels.
How to test the widget before publishing?
How to test the widget on thank you page?
Why discount is not showing on the cart page?Why is the Currency Not Converting Inside the Widget?Common UFE Errors
How to ..
Create a Simple Discounted Cross-sell Offer?
How to create variant matching cross-sell offer?
Create BOGO (Buy X Get Y)?
How to create bundles?
How does volume discount work?
Bundle vs Frequently Bought Together differences?
How to use translations editor properly?
.png%3Ftable%3Dblock%26id%3Dda660f61-8eba-49db-ad50-97fd52f3cf8e%26cache%3Dv2&w=1080&q=75)
How to remove 'Powered By UFE' watermark?
.png%3Ftable%3Dblock%26id%3Dbf17357d-2366-4804-833f-b4dc470a28df%26cache%3Dv2&w=1080&q=75)
How do the upsells work on the home page?
.png%3Ftable%3Dblock%26id%3Ddf0b1f50-e7c0-4b9e-805e-16bc26a7621d%26cache%3Dv2&w=640&q=75)
How do the upsells work on the collection page? How does AI-driven product recommendation work?How to enable the UFE app extension?
.png%3Ftable%3Dblock%26id%3D3752939c-8079-41e2-929a-c97af134e9a3%26cache%3Dv2&w=640&q=75)
How to ..
How to place a widget in a custom position?
How to master widget position placement?
How to add additional CSS styles?How to add additional Java scripts?
UFE External Events
How to reset UFE analytics?Integrate with the 3rd party checkoutsUnlocking UFE Premium Custom Product Titles, Images, and Descriptions in UFE
How to combine Shopify Automatic discounts with UFE?
How to use coupon / Shopify automatic discounts with UFE?
_(1).png%3Ftable%3Dblock%26id%3D593ab3de-3632-4804-9ec2-0f6fa403bdbd%26cache%3Dv2&w=1080&q=75)
❓ FAQs
Common questions merchants asked while using Upsell Funnel Engine
Getting started concepts
Does UFE work with Sticky cart, cart drawer?
Why redirecting to cart after clicking add to cart button?
Do you support 3rd party checkout like Checkout-X?
What's the best position to place the in-page offer?
Will it work with Shop Pay / GPay / Paypal buy now buttons?
👩💻 Designer Stuffs
Yes! I am a designer, I need more customisation!
Simple changes, looks better
How to make widget checkout button like the theme?How to remove 'Yes, I want'/checkout icon?
Advanced styling
How to remove timer animation?🥇 Advanced Strategies
Basic loyalty offers
Discounted upsell strategy #1
Little Add-ons Strategy #2
Sell More, More discount #3
.png%3Ftable%3Dblock%26id%3Df092489c-8a68-43cd-963a-4917a31710e8%26cache%3Dv2&w=640&q=75)
Buy Bundle or Nothing! #4
Let them choose strategy #5
Sell after BUY! - Post Purchase #6
.png%3Ftable%3Dblock%26id%3Dd62cbaa6-7bf5-4313-a1d2-f27e2bcd1875%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D1c5eefd5-ea9c-491f-acc4-0643f5dc47ad%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D9340b53d-71c8-4447-86bb-995a3a3d8d28%26cache%3Dv2&w=1080&q=75)
_(1).png%3Ftable%3Dblock%26id%3De134824c-caa1-4478-b33e-42f8f9f9885e%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3Dd01cd7ae-0cf8-45f2-9957-9c3dfa8830fd%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3Da0454c4b-9d33-4365-bbd3-369a1ae04fb6%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D862d0a12-32b1-43bd-ab85-74fee33bb8fa%26cache%3Dv2&w=1080&q=75)
_(1).png%3Ftable%3Dblock%26id%3D66418bb0-9d4b-444e-82a5-f76e5253edd7%26cache%3Dv2&w=1080&q=75)
_(1).png%3Ftable%3Dblock%26id%3Da3281418-4485-451d-a4e8-2b42751d3e6a%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D4f40a1f4-edde-4f4d-bf3e-6c1c55d1392a%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3Dcaba9499-79b2-4602-88cc-5bcc2401f11d%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D668a26a7-c580-445a-9798-8d1f4477e1f5%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D2bd190cc-c911-4a84-9a02-5561a4dc4474%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3D0769c408-95c6-42c2-bf75-c6f8a3028969%26cache%3Dv2&w=1080&q=75)
.png%3Ftable%3Dblock%26id%3Dd1f71f1e-1cb1-4543-bd17-25c3cf09d9a8%26cache%3Dv2&w=1080&q=75)