Help & Support
We've curated almost all the possible doubts and answers you are looking for. If you can't find you're looking for, please contact us via following ways
- ✉️ E-mail us at email@example.com
- 💬 Chat with us inside the app (~20 seconds response time in our office hours)
- ⏰ Office hours: 7AM - 11PM Indian Standard Time
Beginner Friendly articles that are aimed to get a basic understanding for merchants who are new to the upselling, cross-selling, and funnels world.
Upsell vs Cross-Sell?What is a Funnel?What is a widget?What is a downsell?What's a Split test, how to use it effectively?What's a funnel trigger?
These articles helps you to troubleshoot the issues related to the Upsell Funnel Engine (UFE) Funnels.
How to test the widget before publishing?Why discount is not showing on the cart page?Why discount coupon box not showing on the checkout page?How to test the widget on thank you page?How to use coupon / Shopify automatic discounts with UFE?
Create a Simple Discounted Cross-sell Offer?Create BOGO (Buy X Get Y)?How to create bundles?Bundle vs Frequently Bought Together differences?
How to use translations editor properly?How to remove 'Powered By UFE' watermark?How does volume discount work?Everything about Popup vs in-page vs Floating
How to place a widget in a custom position?How to add additional CSS styles?How to use Reset / Apply to all widgets?How to master widget position placement?How to create variant matching cross-sell offer?How UFE discounts work?How to combine Shopify Automatic discounts?How to reset UFE analytics?
Common questions merchants asked while using Upsell Funnel Engine
Getting started conceptsDoes UFE work with Sticky cart, cart drawer?Why redirecting to cart after clicking add to cart button?Do you support 3rd party checkout like Checkout-X?What's the best position to place the in-page offer?Does it work with Shop Pay / GPay / Paypal buy now buttons?
How to remove 'Offer Identity' from cart?Does it affect store speed?Why 3 settings? Widget, Funnel & Global?Will it work with Shipping app like ShipAny?How Free Shipping with widget works?
Yes! I am a designer, I need more customisation!
How to make widget checkout button like the theme?How to remove 'Yes, I want'/checkout icon?
How to remove timer animation?
Discounted upsell strategy #1Little Add-ons Strategy #2Sell More, More discount #3Buy Bundle or Nothing! #4Let them choose strategy #5Sell after BUY! - Post Purchase #6
Downsell Boost Strategy #1McDonald's convince strategy #2Better than nothing strategy #360 Seconds Killer Deal #4Power of Rejection #5
Not removing watermarkQuick! Quick! Quick Money!Not contacting the support agentNot testing funnels properly