Welcome to Upsell Funnel Engine's help desk! 🤗
We've curated almost all the possible doubts and answers you are looking for. If you can't find you're looking for, please contact us via following ways
- ✉️ E-mail us at support@helixo.co
- 💬 Chat with us inside the app (~20 seconds response time in our office hours)
- ⏰ Office hours: 7AM - 11PM Indian Standard Time
Things needs to know
Important information need to know while using the UFE app
Pricing & BillingMultiple upsell apps and theme support?Multi-Language SupportShopify Multi-currency and Automatic discounts support?Mistakes to avoidWhy UFE?
Getting Started
Beginner Friendly articles that are aimed to get a basic understanding for merchants who are new to the upselling, cross-selling, and funnels world.
What is ..
Upsell vs Cross-Sell?What is a Funnel?What is a widget?What is a downsell?What's a Split test, how to use it effectively?What's a funnel trigger?Troubleshooting
These articles helps you to troubleshoot the issues related to the Upsell Funnel Engine (UFE) Funnels.
How to test the widget before publishing?Why discount is not showing on the cart page?Why discount coupon box not showing on the checkout page?How to test the widget on thank you page?How to use coupon / Shopify automatic discounts with UFE?
How to ..
Create a Simple Discounted Cross-sell Offer?Create BOGO (Buy X Get Y)?How to create bundles?Bundle vs Frequently Bought Together differences?
❓ FAQs
Common questions merchants asked while using Upsell Funnel Engine
Getting started conceptsDoes UFE work with Sticky cart, cart drawer?Why redirecting to cart after clicking add to cart button?Do you support 3rd party checkout like Checkout-X?What's the best position to place the in-page offer?Does it work with Shop Pay / GPay / Paypal buy now buttons?
👩💻 Designer Stuffs
Yes! I am a designer, I need more customisation!