Help & Support - UFEHelp & Support - UFE
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Help & Support - UFE
Help & Support - UFE
Help & Support - UFE

Welcome to Upsell Funnel Engine's help desk! 🤗

 
We've curated almost all the possible doubts and answers you are looking for. If you can't find what you're looking for, please contact us via the following ways.
 
 
✉️ E-mail us at support@helixo.co
💬 Chat with us inside the app (~20 seconds response time in our office hours)
⏰ Office hours: 7AM - 11PM Indian Standard Time
 
📌
Things need to know
Important information need to know while using the UFE app
Pricing & BillingPricing & BillingMultiple upsell apps and theme support?Multiple upsell apps and theme support?Multi-Language SupportMulti-Language Support💱Shopify Multi-currency and Automatic discounts support?Mistakes to avoidMistakes to avoidWhy UFE?Why UFE?
 
🤓
Getting Started
Beginner Friendly articles that are aimed to get a basic understanding for merchants who are new to the upselling, cross-selling, and funnels world.

What is ..

🥇Upsell vs Cross-Sell?What is a Funnel?What is a Funnel?What is a widget?What is a widget?What is a downsell?What is a downsell?What's a Split test (A/B test), how to use it effectively?What's a Split test (A/B test), how to use it effectively?What's a funnel trigger?What's a funnel trigger?What is a Shopify draft order?What is a Shopify draft order?
🤓
Troubleshooting
These articles help you to troubleshoot the issues related to the Upsell Funnel Engine (UFE) Funnels.
How to test the widget before publishing?How to test the widget before publishing?Why discount is not showing on the cart page?Why discount is not showing on the cart page?Why discount coupon box not showing on the checkout page?Why discount coupon box not showing on the checkout page?How to test the widget on thank you page?How to test the widget on thank you page?How to use coupon / Shopify automatic discounts with UFE?How to use coupon / Shopify automatic discounts with UFE?

How to ..

🍟Create a Simple Discounted Cross-sell Offer?Create BOGO (Buy X Get Y)?Create BOGO (Buy X Get Y)?How to create bundles?How to create bundles?Bundle vs Frequently Bought Together differences?Bundle vs Frequently Bought Together differences?
 
 
How UFE discounts work?How UFE discounts work?How to use translations editor properly?How to use translations editor properly?How to remove 'Powered By UFE' watermark?How to remove 'Powered By UFE' watermark?How does volume discount work?How does volume discount work?Everything about Popup vs in-page vs FloatingEverything about Popup vs in-page vs Floating
 

How to ..

How to place a widget in a custom position?How to place a widget in a custom position?How to add additional CSS styles?How to add additional CSS styles?How to use Reset / Apply to all widgets?How to use Reset / Apply to all widgets?How to master widget position placement?How to master widget position placement?How to create variant matching cross-sell offer?How to create variant matching cross-sell offer?How to combine Shopify Automatic discounts?How to combine Shopify Automatic discounts?How to reset UFE analytics?How to reset UFE analytics?
 

❓ FAQs

Common questions merchants asked while using Upsell Funnel Engine
Getting started conceptsGetting started conceptsDoes UFE work with Sticky cart, cart drawer?Does UFE work with Sticky cart, cart drawer?Why redirecting to cart after clicking add to cart button?Why redirecting to cart after clicking add to cart button?Do you support 3rd party checkout like Checkout-X?Do you support 3rd party checkout like Checkout-X?What's the best position to place the in-page offer?What's the best position to place the in-page offer?Will it work with Shop Pay / GPay / Paypal buy now buttons?Will it work with Shop Pay / GPay / Paypal buy now buttons?
How to remove 'Offer Identity' from cart?How to remove 'Offer Identity' from cart?Does it affect store speed?Does it affect store speed?⚙️Why 3 settings? Widget, Funnel & Global?Will it work with Shipping app like ShipAny?Will it work with Shipping app like ShipAny?How Free Shipping with widget works?How Free Shipping with widget works?Discount code Vs Draft orderDiscount code Vs Draft order
 
Google page speed shows unused script?Google page speed shows unused script?Will it work with 'Buy now' button?Will it work with 'Buy now' button?Do you support ReCharge?Do you support ReCharge?Will Shopify Shipping rules work along with upsells?Will Shopify Shipping rules work along with upsells?Make the design to match your brandMake the design to match your brand

👩‍💻 Designer Stuffs

Yes! I am a designer, I need more customisation!

Simple changes, looks better

How to make widget checkout button like the theme?How to make widget checkout button like the theme?❌How to remove 'Yes, I want'/checkout icon?

More Elegant

How to remove rounded borders?How to remove rounded borders?How to remove all shadows?How to remove all shadows?
 

Advanced styling

🎉How to remove timer animation?

🥇 Advanced Strategies

Basic loyalty offers

Discounted upsell strategy #1Discounted upsell strategy #1Little Add-ons Strategy #2Little Add-ons Strategy #2Sell More, More discount #3Sell More, More discount #3Buy Bundle or Nothing! #4Buy Bundle or Nothing! #4Let them choose strategy #5Let them choose strategy #5Sell after BUY! - Post Purchase #6Sell after BUY! - Post Purchase #6
 

Aggressive AOV Booster

Downsell Boost Strategy #1Downsell Boost Strategy #1McDonald's convince strategy #2McDonald's convince strategy #2Better than nothing strategy #3Better than nothing strategy #360 Seconds Killer Deal #460 Seconds Killer Deal #4Power of Rejection #5Power of Rejection #5
 

Get Measured, Get Improved — A/B tests

Test with aggressive copy #1Test with aggressive copy #1Percentage vs Fixed amount #2Percentage vs Fixed amount #2Discount vs No discount + Coupon #3Discount vs No discount + Coupon #3Popup vs In-Page #4Popup vs In-Page #4Popup vs Wait & Show Floating #5Popup vs Wait & Show Floating #5Jack vs Jill complementary products #6Jack vs Jill complementary products #6Expensive vs Complementary Product #7Expensive vs Complementary Product #7Position placement strategy #8Position placement strategy #8

🤯 Common Mistakes

🔍Not removing watermarkQuick! Quick! Quick Money!Quick! Quick! Quick Money!Not contacting the support agentNot contacting the support agentNot testing funnels properlyNot testing funnels properly
Using hundreds of upsell appsUsing hundreds of upsell apps‼️Staying in Free Plan [Old Users]Trying to do what app can't doTrying to do what app can't do
 
Not measuring the funnel performanceNot measuring the funnel performance🚫App install, Quick uninstallNo patience!No patience!

🛑 Important Topics

How to uninstall UFE 2.0 completely?How to uninstall UFE 2.0 completely?🦄UFE Startup Program
Limitations of UFELimitations of UFE
 
Limitations of Shopify Draft OrderLimitations of Shopify Draft Order