I understand that Upsell Funnel Engine app is not for everyone. Really sorry to see you go!
.png%3Ftable%3Dblock%26id%3D87f91511-0df9-481d-8fa7-230b7ce5fdeb%26cache%3Dv2&w=1080&q=75)
NOTE:
This document applies only to customers who installed the app before November 18, 2023.
If you installed the app after this date, no manual code removal is required, as no scripts are injected into your theme. The app now uses Shopify App Embeds, which automatically removes all scripts upon uninstallation.
For earlier installations, please follow the steps below to manually remove unused scripts.
We add some
liquid code to the theme for the proper working of the app but wait!.png%3Ftable%3Dblock%26id%3D3b5f5c44-96c4-468a-a068-d86f1d771be5%26cache%3Dv2&w=1080&q=75)
Important
No worries, the code added in the theme liquid file will not execute/load/run in your store after the app is uninstalled.
So, it will not cause any harm to your store even if you haven't removed the codes.
#1 How to cancel App Subscription?
App subscription is handled by Shopify and if you have activated any subscription with the app then it will be automatically cancelled as soon as you uninstall the app.
If you find any issues regarding billing, please contact at support@helixo.co
#2 Instructions to remove unused scripts
After uninstalling we lose access to the theme, so we can't remove the code. But here are the instructions to remove it completely from the code.
If you need help with removing files, please contact support@helixo.co, we will do it for you as soon as possible.
1. Removing code snippet from theme.liquid file
Step 1: Go to
Shopify Admin -> Online Store -> ThemesStep 2: Select
Edit Code on the active theme
Step 3: Select
theme.liquid from the left sideStep 4: Search for
{% include 'ufe-offer' %} in theme.liquid file and remove only that code (don't remove any other code) and clickSave
IMPORTANT: Complete the above steps FIRST then only do the below steps
2. Removing ufe-offer.liquid file
Step 5: Scroll down and navigate to
Snippets/ufe-offer.liquid in the left panel and delete that file
🌟 You're done with removing the UFE codes completely from the theme.
We are sorry to see you go, but still, I am wondering why did you uninstall our sweet, cute lightweight upsell app?
Please let me know by writing to support@helixo.co. We will reach out to you as soon as possible.
Hope you've got some value from this article. Let us know your feedback 🙂 We are excited to hear your thoughts.
Did we miss something?
No worries! Message us by clicking the chat icon 💬 inside the app.
Or just email our team at support@helixo.co ✌️